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Help &

Support

In our Sellers Shield knowledge base, you can find the answers to common questions, steps to get started, video tutorials and more!

Ask us anything.

We’re here to help! Fill out the form below and a Sellers Shield team member will be in touch shortly.

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Getting Started

Quick guide for creating an account & next steps to take.

Accounts & Security

Answers to account questions like login help, branding, & more.

Video Tutorials

Helpful video tutorials for product features and training.

Common Questions

Home Seller FAQs

Home problems and issues with disclosure are the most common causes. However, buyers can sue a seller for any reason, whether the claim is frivolous or not.
Most standard homeowners and umbrella insurance policies do not protect home sellers in the event of a home sale lawsuit. 
Most claims happen months and sometimes years after the sale.
No.  We focus exclusively on preventing legal issues and protecting sellers from home sale lawsuits.
Your protection takes effect after the close of your home.
We can hold your order for Protection until your house does close or issue a refund.
Contact our customer support team as soon as you receive a demand letter. They will ask you to send a copy of the letter and connect you to one of our legal partners in your area.
No, in the event of a claim Sellers Shield will select and appoint an accredited attorney on the seller’s behalf.
Home Sale Legal Protection™ can NOT be purchased on new home construction, investment “flip” properties, and apartments.

Agent FAQs

Our tools and forms are forever free and you can invite unlimited sellers to disclose. You can choose to add your headshot and branding throughout the seller experience by upgrading to a premium account for $9.99 a month.

The Smart Sellers Tools™ give definitions, tips, and warns the seller when they are answering a question that is commonly cited in lawsuits. There are no space limitations allowing the seller to include as much detail as necessary to properly disclose. The forms also require the seller to answer every question assuring a fully completed disclosure form. After the seller completes the forms, a custom formatted pdf is generated and emailed directly to the agent and seller and stored in their dashboard.  

Depending on the state, addenda will either be automatically added based on the seller’s answers (ie. lead based paint form) or the agent can choose which addenda are required.

Disclosure forms are legal documents and sellers commonly ask their agents how to answer questions on the forms. These questions put agents in a difficult situation legally, because they are not attorneys.  The Smart Sellers Tools™ are designed by legal experts to help answer these questions, separating agents from the disclosure process and limiting their liability in the event of a claim.

Additionally, purchasing or informing sellers of Home Sale Legal Protection™ fulfills fiduciary duty and proves the agent has provided the highest standard of care in the event of a claim

You’ll be able to track all of your seller’s progress in your dashboard. Once your seller completes the disclosure process, you will receive an email with the completed pdf. You can also manage and download completed forms from within your dashboard.

The seller can access their forms in their dashboard anytime to edit and make changes.  If edits are made on a fully executed document, the seller(s) will have to resign and date.

Great! Your broker can reach out to our team at i[email protected] and we will pre-create accounts for the whole brokerage. 

When sellers get sued the agent and brokerage are almost always named in the lawsuit. Leading national insurance companies have endorsed Sellers Shield in their E&O policies, offering brokers / agents deductible waivers on claims where Sellers Shield is used.  

No. We do not sell personal information.

If Home Sale Legal Protection™ was purchased and there is a claim after the sale, Sellers Shield will appoint an experienced real estate attorney to defend the seller against a buyer dispute.

You or your seller can live chat with our customer support team Monday through Friday, 9am -5pm CST or you can call or email anytime. Email us at [email protected] or call 844-747-4435.

The protection activates after the closing of the sale.

No.  Home Sale Legal Protection™ can only be purchased up until the closing of the sale.

Contact & Support

Asset 390@4x

Call Us

(844) 747-4435

Asset 388@3x

Location

925 S Capital of Texas Hwy
Bldg A, Suite 175 Austin, TX 78746